Ordering Information

Please Contact:
Brookings Engraving
306 Main Avenue
Brookings, SD 57006

Phone: 1-605 692-2431
Toll Free: 1-877-204-4736
Fax: 1-605-692-4283
Email: info@brookingsengraving.com

Business hours: 8:30 a.m. – 5:30 pm CST Monday – Friday

When ordering we prefer it to be faxed or emailed. All orders must include purchase order number or credit card number and expiration date to be processed. If you have any questions or would like information on quantity discounts please contact us at the number above.

Engraved products must have the following information when ordering:

  • Product Number(s).
  • For all orders which require typesetting or engraving, please email or fax your order. If a proof is needed you must request it at the time of your order or one will not be supplied. This step in the procedure is critical to producing your order correctly and on time.
  • Shipping and billing information (no P.O. Boxes please).
  • Date products are needed.
  • Name, telephone number and address of person placing the order.
  • For trophies or plaques, indicate the figurine desired.
  • Any artwork desired on award, must be supplied to us in camera-ready artwork or vector line art. (no fades, blends, percentages or halftones) We also have stock images for engraving if a proper format can't be determined.  Improper electronic formats, laser prints, faxes or copies are not line art or camera-ready, and will require art charges of $37.50 per hour with a half-hour minimum to ready the artwork for production.(We reserve the right to determine if it is considered a camera-ready or vector line art) The type of file required for the method of production will vary from order to order. For maximum results, contact us for more information.


How to supply your artwork:

  • Please email all artwork to info@brookingsengraving.com and reference your account in the subject box.
  • Artwork will be accepted in the following formats.
    • Corel Draw 11 (or lower)
    • Adobe Illustrator (CS or lower)
    • Adobe Photoshop (CS or lower)
  • Please provide a hard copy of the art (preferably camera-ready) and a layout detailing PMS#s and typefaces.
  • Any specifications not met may require art clean up or rework charge (we will call to inform you of any rework charges before doing so) and could delay production.
  • Sublimation Available. Please contact us for more details!


Copyright and Trademarks

  • Copy and trademarks represented on this website are for purposes of demonstrating product only and do not constitute endorsement or advertisement of any company or other organization.
  • By submitting artwork, designs, or other copyrighted or trademarked material concepts for reproduction in any form, you are representing that the concept provided is either your original concept or that you have permission from the original creator to reproduce it and that it is free from potential copyright, patent, or trademark claims. By submitting a concept you are agreeing to indemnify Brookings Engraving from any and all such claims that may arise from such reproduction.

Cancellations
Orders cancelled during production will be charged for the work completed at the time of cancellation.

Voice Mail
To check the status of an order, call us at 605 692-2431 or 877-204-4736. Brookings Engraving has a voice mail system for your convenience. If you find the number busy please leave a detailed message including your phone number and any specific information desired. We will call you back as soon as possible. Or you can certainly email us at info@brookingsengraving.com.

Minimum Order
On any shipping order there is a $25.00 per location minimum order requirement. A $2.50 handling charge will apply to any order under $25.00. This minimum does not include shipping costs.

Warranty
All products sold by Brookings Engraving are guaranteed to be of good quality materials and workmanship. If our quality inspectors overlooked a factory defect, write or call us within ten days after delivery and we will issue a Returned Goods Authorization (RGA) number for return. All shortages in shipment must be reported within 10 days of delievery to receive credit replacement.

Returns
A Returned Goods Authorization (RGA) number must be issued for all returns. Merchandise without a RGA will not be accepted. Custom orders may not be returned unless a factory defect exists.


Production Schedule

  • Standard Orders: Standard website items will require a 2-4 week delivery.
  • Rush Orders: Rush orders which require shipping or pick up in less than three working days will be assessed an additional charge. We will notify you of these charges upon receipt of order.
  • Custom Products: Depending on type of product ordered, lead time may be extended. We will notify you of approximate ship date upon receipt of order.


Payment Information

Credit Terms
All orders must be either prepaid cash, check, money order or credit card. If you would like to set up an account with us please contact us at 605 692-2431.


Method of Payment

Purchase Order: If you are not prepaying by check or charging your order on Visa, Mastercard or Discover, and have an account set up with us you must submit a valid purchase order number from your school or organization. Please place customer account number on all correspondence.

Credit Card: To place an order using a credit card we require the type of card, card number, name as it appears on the card, expiration date and phone number. Please place customer account number on all correspondence.

Check: Make payable to Brookings Engraving and be sure to include shipping and handling (South Dakota, add applicable state sales tax.) If tax exempt we require a faxed copy of your tax exempt form. Please place customer account number on all correspondence.

Money Order: Make payable to Brookings Engraving. Please place customer account number on all correspondence.


Shipping Information

Ground: This is the normal method of shipment unless otherwise specified. (Please give street address for delivery not P.O. Box)

2nd Day Service: This method assures the merchandise to be delivered by the close of business on the 2nd day (Mon-Fri) to most destinations in the continental U.S. Additional shipping costs apply.

Next Day Delivery: This method assures the merchandise to be delivered the next day after shipment to most destinations in the continental U.S. Additional shipping costs apply.

 

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